Bazaarvoice Live on Lengow

Overview
Features
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Bazaarvoice Conversations allows you to increase your efficiency by using the reviews and feedback of your customers.

Ratings and reviews, allowing you to utilize the opinions of your users.
Frequently Asked Questions, to centralize the information requested by your users.
Facebook integration, to expand data collection.

Customer relations support customer feedback chat helpdesk messages

Bazaarvoice Conversations is a discussion platform for your customers, giving them the opportunity to give feedback on your products.

They can also share media content to promote your brand, and you can include a Frequently Asked Questions section. These features can also be found on Facebook, via an application.

Support & Customer feedback

Thanks to Bazaarvoice Conversations, you can chat with your customers and take advantage of the content they produce. This solution manages all customer comments on your site and others, to help you manage your online image.

This program incorporates a rating and reviews manager for each product, allowing you to share the opinions of your customers, improve your products and increase customer engagement. Bazaarvoice enables you to retrieve and integrate reviews from several external sites to integrate with yours, and vice versa.

With the question and answer module you can give information to your customers and employees, which in turn can respond to emerging issues. Over time, this will create a database of all cases that have been discussed, making you more efficient and improving your page rankings.

You can even create campaigns from media content created by your users, as they can share their photos, videos and testimonials. This strengthens their loyalty while attracting a new audience.

Bazaarvoice Conversations also offers integration with Facebook, allowing you to share information, interact with your customers to answer their questions, and connect social network data to that of your site.

This service also offers many tools to help you personalize your communications and improve your conversion rate.